At AquaTreadflooring.com your satisfaction is our highest priority. If for some reason you need to RETURN A NON-DEFECTIVE ITEM that is not related to a warranty issue, we offer an easy 30-Day Money Back Guarantee. To expedite your process, please note the following simple procedures and policies:
To request a return for any reason other than a warranty issue (see the Warranty section below for more information), your request must be placed within 30 days of the original delivery date of your order.
AquaTreadFlooring.com will accept returns but will assess a 20% restocking fee. Unfortunately, we are unable to accept returns on samples, clearance products, discontinued items, or accessories (trim and adhesives) unless the product is defective.
Return requests may be made within 30 days by calling our AquaTreadFlooring.com Customer Service, toll-free at 833-801-9334, outside the US or Canada 913-894-0950 or by email to CustomerService@GProductsLLC.com.
One of our friendly service representatives will be happy to help you with questions and with steps to proceed with the return process. They will assign you a mandatory Return Merchandise Authorization (RMA) number and supply you with return address information.
An AquaTreadFlooring.com authorized RMA number must be listed on the return shipping documentation for product acceptance and for a refund to be issued. Please return the item within 30 days of receiving your RMA.
AquaTreadFlooring.com will accept products that are returned in the same condition as when it arrived to you. Item/s should be in re-sellable, like-new condition and in the original packaging whenever possible.
All returns must be packaged and shipped in a manner as to prevent any additional damage to the product resulting from insufficient packaging.
The purchaser is responsible for all return shipping costs incurred as well as duties/taxes.
Upon receipt of your returned package, AquaTreadFlooring.com will perform a quality inspection. If we determine item/s to be in good condition for resale, AquaTreadFlooring.com will issue your credit (minus restocking fees) within ten (10) business days of its arrival.
Again, AquaTreadFlooring.com is committed to your complete satisfaction during and after your purchase. We will gladly assist you in any way we can and make every attempt to make your experience quick and hassle-free. Please contact us at 913-894-0950, toll-free at 833-801-9334, or email us at CustomerService@GProductsLLC.com. Our business hours are Monday-Friday, 8 a.m. – 5 p.m. CST.